3D Secure FAQs

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What is 3D Secure?

3D Secure is a service provided by both Visa and Mastercard which acts as a method of authentication, to enhance the security of online transactions for all credit card owners. It allows only the cardholder to use the card when shopping online.

*This service is available only on 3D Secure merchant sites.

How will 3D Secure impact the cardholder experience when paying online?

While making an online payment the impact of 3D Secure should be minimal as the process will take less than two minutes to complete. The cardholder will be prompted to select a method of receiving a One-Time Password (OTP) or verification code, via SMS or e-mail. The OTP will be sent to the mobile phone number or e-mail address the bank has on record for the cardholder, which they simply enter in the space provided and proceed.

What is a One-Time Password (OTP)?

A one-time password (OTP) is a password that is valid for only one login session or transaction, on a computer system or other digital devices.

What happens if I enter the 3D Secure One-Time Password incorrectly?

The transaction will fail after three (3) attempts of an incorrect password, thereafter you will be prompted to contact +597471555 or email@republicbanksr.com.

How long is the password valid for once I receive it?

The password will be valid for eleven (11) minutes once received. Upon expiration a second OTP can be requested by clicking the 'Resend' link. A maximum of three (3) OTP's can be requested before the cardholder is advised that the authentication has failed, and he/she should contact our call center +597471555 or email@republicbanksr.com.

How do I register for 3D Secure?

No registration is required. This feature will be automatically enabled on your card.

Please ensure that the Bank has your updated mobile phone number and e-mail address as the OTP will be sent to the mobile number or e-mail address on our records.

How does 3D Secure benefit the cardholder?

3D Secure provides added security to you the cardholder, while using your Visa/Mastercard credit card to make payments online. A private OTP means added protection against unauthorized use of your card when you make payments online.

Are there cost implications for the cardholder?

There is no cost associated with the activation and use of this service.

How would I know if a merchant uses the 3D Secure protocol?

If a merchant uses the 3D Secure protocol, you will be able to see the Verified by Visa or Mastercard SecureCode/Mastercard Identity Check logo on their website.

How do I update my contact information if I change my mobile number or email address later on?

If you need to change your mobile number or email address at a later date, you can complete a general request form online or in branch.

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