Tell us what's on your mind...
We'll get back to you within 24 hours!

We appreciate your feedback

Customer satisfaction is our priority. This is why we strive for service excellence in all our interactions with you. However, there may be times when we fall short of meeting your expectations.

So, whether you have a compliment, comment or complaint, your feedback is valuable to us as it offers us the opportunity to improve our service to you.


Kindly fill out our Feedback Form: Click here
Alternatively you can send us an email at or fill out a comment card, which is available at our branches.


  • Kindly contact your branch (in person, telephone, fax or email).
  • Provide the staff member with the details of the complaint (dates, account number etc).

Still not happy with the outcome?

Please contact our Customer Care Centre and a Customer Care Official will work with you and the branch to quickly solve the matter.

Feedback FAQs

Once the comment card is received at the Customer Care Centre you will be acknowledged via telephone or email within 48 hours.
Yes, the staff member and his or her manager will be notified in writing.
We forward all suggestions/ comments to the respective departments for consideration in their decision making process.

Complaints FAQs

No. The Customer Care Centre does not address complaints unless the Branch Sales Manager of the respective branch first deals with it.
We acknowledge each complaint within 24 hours of receipt and we resolve each within 48 hours. There may be times when the complaint is too complex and cannot be resolved within 48 hours. When this happens, the Customer Care Official will provide you with regular feedback to keep you updated on the matter.


Republic Bank (Suriname) N.V.

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