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We appreciate your feedback


Customer satisfaction is our priority. This is why we strive for service excellence in all our interactions with you. However, there may be times when we fall short of meeting your expectations.

So, whether you have a compliment, comment or complaint, your feedback is valuable to us as it offers us the opportunity to improve our service to you.

Compliment/Comment/Suggestion:


Kindly fill out our Feedback Form: Click here
Alternatively you can send us an email at email@republicbanksr.com or fill out a comment card, which is available at our branches.

Complaint?


  • Kindly contact your branch (in person, telephone, fax or email).
  • Provide the staff member with the details of the complaint (dates, account number etc).

Still not happy with the outcome?


Please contact our Customer Care Centre and a Customer Care Official will work with you and the branch to quickly solve the matter.

Feedback FAQs


I filled out a comment card at the branch. How will I know if it was received by the Customer Care Centre?
Once the comment card is received at the Customer Care Centre you will be acknowledged via telephone or email within 48 hours.
If I send in a compliment for a staff member, is the staff member notified?
Yes, the staff member and his or her manager will be notified in writing.
I sent a suggestion to improve service but it was never implemented.
We forward all suggestions/ comments to the respective departments for consideration in their decision making process.

Complaints FAQs


Can I send my complaint to the Customer Care Centre without going through my branch?
No. The Customer Care Centre does not address complaints unless the Branch Sales Manager of the respective branch first deals with it.
Once my complaint is referred to the Customer Care Centre, how soon will it be resolved?
We acknowledge each complaint within 24 hours of receipt and we resolve each within 48 hours. There may be times when the complaint is too complex and cannot be resolved within 48 hours. When this happens, the Customer Care Official will provide you with regular feedback to keep you updated on the matter.

Contact


Republic Bank (Suriname) N.V.
Tel:
Fax:
Email: email@republicbanksr.com
Website: www.republicbanksr.com


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